Client Support
Our mission is to help maximize the value of your investment in any of our products. We believe that our customer support team is an extension of your organization and that is why we are committed to quickly resolve incidents that may arise. We provide real-time support through various channels, including telephone, help desk, email and remote support. Contact us and we will be happy to help you.
Telephones
Monday to Friday from:
8:30 AM - 5:30 PM
+1(809) 508-1302
+1(809) 532-5093
Extensions: 31, 32 y 34
Outside working hours, holidays and weekends:
Cellphone: +1(829) 874-5682
HelpDesk
Website:
soporte.hbrgroup.net
soporte.hbrgroup.net
Support Center:
soporte@hbrgroup.com.do
soporte@hbrgroup.com.do
Three levels of support
Support plans designed to meet your specific needs
| Characteristics | Estándar | Premium | Elite |
|---|---|---|---|
| Access to the 24x7 support portal | • | • | • |
| Product Updates | • | • | • |
| Support in local working hours | • | • | • |
| 24x7 global supports | • | • | • |
| Extend your team with a primary point of contact | • | • | |
| Year-round training | • | ||
| Authorized Contact Support | 4 | 6 | 10 |